NSSI e-portal in Bulgaria: how to log in and what it does

From 1 January 2026 all reports and services of the National Social Security Institute (НОИ, the NSSI) go through one place: the Unified Portal for Electronic Services (ЕПЕУ). The old separate links no longer work. In this guide we show exactly what ЕПЕУ is, how to log in and what you can do in it.

❓What is the NSSI’s Unified Portal for Electronic Services (ЕПЕУ)?

✅ЕПЕУ is the official portal of the NSSI (НОИ) at eportal.nssi.bg. From 1 January 2026 it is the single point for all reports on pensions, sick leave, benefits and insurance record. You log in with an NSSI PIK (personal identification code), an NRA (НАП) PIK or a QES (qualified electronic signature, КЕП). Access is free.

Source: НОИ

What you can do in ЕПЕУ

ЕПЕУ brings together all the online reports and applications that were previously scattered across different subdomains and forms. Access to the whole catalogue is from one screen after login.

Services in ЕПЕУ

What is available after logging in with a PIK or QES

Report on the amount of the granted pension and orders

Report on paid and upcoming sick leave

Report on maternity and unemployment benefits

Electronic insurance file (ЕОД)

Estimated pension calculator

Submitting applications from the service catalogue

The full catalogue is at eportal.nssi.bg/katalog-na-uslugite. It also includes the electronic submission of certificates No. 9, No. 10 and No. 11 by employers.

Social Insurance Code (КСО)

Art. 33

Official Bulgarian text

„Националният осигурителен институт е публична институция, която управлява държавното обществено осигуряване и предоставя електронни административни услуги на осигурените лица.“

How to log in to ЕПЕУ: three ways to authenticate

To access your personal reports you must prove your identity. The portal supports three methods. Choose one depending on whether you already have a PIK and how often you will use the service.

Choose a way to log in

Choose ONE of the options

NSSI PIK

Free, the easiest to obtain, only for NSSI services

NRA PIK

If you already have one from the tax portal, it also works for ЕПЕУ

QES (qualified electronic signature)

Paid, but universal: valid for all state portals

Method	Price	Time to obtain	Where it is used
NSSI PIK	Free	Immediately at an NSSI office	Only the NSSI’s ЕПЕУ
NRA PIK	Free	Immediately at an NRA office	The NSSI’s ЕПЕУ and the NRA portal
QES	About BGN 40-60 a year	1-3 working days	All state portals

A QES is issued by licensed providers such as B-Trust, Evrotrust, StampIT and Infonotary. For a one-off report a PIK is the cheaper solution.

Ask Pravko and get an answer with citations from the law.

Steps for the first login with an NSSI PIK

If you have neither a PIK nor a QES, the fastest is to get an NSSI PIK. The whole procedure takes between 15 and 30 minutes at the nearest NSSI office.

First access to ЕПЕУ with an NSSI PIK

Submit an application for a PIK

10-15 minutes

At an NSSI office with an ID card, or online with a QES through ЕПЕУ.

Receive the PIK in hand

The same day

It is handed over in person against a signature at the office. The PIK consists of 10 characters.

Open eportal.nssi.bg

Choose login with an NSSI PIK from the portal’s home screen.

Enter your details

In the Identifier (Идентификатор) field enter your ЕГН (personal identification number) or ЛНЧ (personal number of a foreigner), not an email. Then the PIK.

Enter a contact email

1 minute

Once, at the first login. It is used for notifications and recovery.

Access to the Electronic insurance file

You see your record, contributions, and the reports for pension and sick leave.

The identifier is the ЕГН, not an email

A common mistake at the first login. The Identifier field requires an ЕГН or ЛНЧ. The email is entered separately, only for notifications.

Common problems and mistakes

ЕПЕУ works reliably, but there are a few typical stumbling blocks on first use. Read about them before you call the contact centre.

An NSSI PIK does not work in the NRA portal

The two PIKs are separate and are not interchangeable in one direction. An NRA PIK, however, does work in the NSSI’s ЕПЕУ. If you have only an NSSI PIK and also want to check tax data, you will need a separate PIK from the NRA.

The PIK can expire

If you do not use the PIK for a long time, it may be deactivated. You would then have to go to an NSSI office again for a new one. So keep it and use it at least once every 6 months.

The old links to the separate services do not work

From 1 January 2026 all previous subdomains and direct links have been redirected. If you have a saved link to an old report, it no longer leads to a result. Start from eportal.nssi.bg.

If the portal throws you out at login or gives an error, check that you are typing the ЕГН without spaces and hyphens. For lasting problems call the NSSI contact centre on 0 700 14 802.

When it is better to go to an NSSI office

ЕПЕУ covers a large part of routine reports. There are situations, however, in which personal contact at an office is more suitable or simply mandatory.

Cases in which the office is more suitable

When in person is better than online

You have lost your PIK and do not have a QES

A new PIK requires you to attend in person with an ID card

Complex questions about retirement

Disputed periods of insurance record, documents from before 2000

Errors in the insurance record

When the report does not match the real situation

Submitting original documents

Certificates from abroad, divorce documents

For a report by ЕГН and PIK we have prepared a separate guide in NSSI report by ЕГН and PIK. To check sick leave see Checking sick leave payments.

Frequently asked questions

Can I use ЕПЕУ without a PIK or QES?

Not for personal reports. Without a verified identity you can see only the general service catalogue and the public parts of the portal. For pensions, sick leave or insurance record you need a PIK or QES.

How much does an NSSI PIK cost?

It is free. You get it at an NSSI office with an ID card. It is issued immediately and is valid until you deactivate it or it expires from non-use.

What if I live abroad?

If you have a QES from a Bulgarian provider, you log in to ЕПЕУ normally from abroad. Without a QES you must come to an NSSI office in Bulgaria or authorise a person, with a notarised power of attorney, to receive the PIK on your behalf.

How do I delete my account in the portal?

There is no separate online account. Your access is managed through the PIK or QES. If you want access to be ended, submit an application to deactivate the PIK at an NSSI office.

What is the difference between an NSSI PIK and an NRA PIK?

An NSSI PIK is for the services of the National Social Security Institute: pensions, sick leave, benefits. An NRA PIK is for the services of the tax administration: returns, contributions, liabilities. An NRA PIK also works in the NSSI’s ЕПЕУ, but the reverse is not true.